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Customer Retention Rate: Definition, Calculation Formula, Examples
Product metrics are a set of qualitative and quantitative indicators that reflect the success of a business idea’s implementation. With the right metrics and timely measures, a business can stay afloat more easily. Among the most important and universally applicable indicators are CRR, or Customer Retention Rate. The CRR metric is suitable for any business, including venture capital firms, private equity companies, startups, SaaS, e-commerce, and APIs.